General

The Carrier Company is a legal entity Book & Travel Ltd  , 4 Blvd Iskar, Samokov 2000, Bulgaria trading as www.book-travel-borovets.com.  Entered in the Commercial Register of the Republic of Bulgaria under Unique Id No 204615007
The Carrier Company is a holder of the necessary license to provide transport services – International Carriage of Passengers No xxxxxx, issued on xxxxxxx by the Ministry of Transport of the Republic of Bulgaria.

The Carrier Company hereby warrants and represents that:
-all vehicles providing the service “transfer” are insured as required by the Bulgarian law and at the date of providing the service they have valid insurance policies.

– all vehicles providing the service “transfer” comply with all health & safety local, regional and national requirement in accordance with the Bulgarian law.

-health & safety requirements apply equally to all vehicles of the Carrier Company, whether owned or leased, or long-term or short-term rented by other SUBCONTRACTORS. In all cases, the Carrier Company shall be responsible for ensuring full compliance with safety & health requirements.

Customer can be any individual over the age of 18 or a legal entity, which has made a valid transfer booking and has paid for the transfer.
Each customer shall, prior to completion of the reservation form and providing payment for the service, become familiar with the contents of this General Terms and Conditions and explicitly confirm that he/she has read them, understands them and agrees with their contents. Provided that the reservation refers to several passengers it shall be assumed that the person, making the booking, confirms on behalf of the other passengers that they agree with these general terms and conditions.

Booking and Payment

Each customer is required to fill in the required information in the reservation form, providing complete and accurate information: complete flight details, destination, lodgment, number of passengers, exact time of departure. Infants and children are included in the total number of passengers and listing them in the reservation form is mandatory.
To finalise the reservation, the customer must complete the online booking (or use an authorised alternative medium) and accept the terms and conditions.
The price specified in the reservation form and the invoice is final and includes all fees and taxes due under the Bulgarian law.

Contract of Carriage

The Contract of Carriage (Transfer) between the Customer and the Carrier Company shall be deemed signed from the time, when the Customer makes a valid payment of the service. The Customer shall receive a confirmation of the reservation to the e-mail address entered by him/her in the reservation form.

To receive the service and prior to its start, the Customer should provide the Carrier a hard copy confirmation of the reservation. If you do not receive a confirmation of your reservation to your e-mail address, even you have made a valid payment, or if you forget or lose the confirmation, please contact us immediately at bookandtravelborovets@gmail.com or on the emergency phone number xxxxxxxx. In addition to the confirmation, the Customer shall also receive an invoice for the payment.

The Carrier Company shall accept transfer bookings made not later than 24 hours before the time of travel. For any other bookings, the transfer is not guaranteed and the customer must await written or verbal confirmation.

When completing the reservation form, the Customer shall provide information on any disabled passengers, using wheelchairs or needing special care when traveling, along with number of infants and car seats required so we are able to take the appropriate measures and provide the most appropriate vehicle for the purpose.

Baggage

The baggage of each customer should be clearly labeled with its owner name, address and phone number. Each customer is entitled to one piece of hold luggage and one piece of hand luggage. The Customer shall explicitly notify the Carrier Company when filling out the reservation form about any baggage exceeding the above dimensions, such as: ski / snowboard bag etc. If the Customer has failed to do that, the Carrier can refuse the service.

Changes

The Customer may make changes to the reservation in terms of the number of passengers, route, time of travel, etc. not later than 24 hours prior to the time of transfer. In case of flight cancellation, change of time or delay, the Customer shall notify the Carrier Company as soon as he/she becomes aware of the change on the following emergency phone number xxxxx , or at e-mail: bookandtravelborovets@gmail.com
The Carrier Company shall not be liable if the transfer is not carried out due to inaccurate, incomplete or false information provided by the Customer when filling in the reservation form, and if the Customer fails to notify any changes in flight information.

Fines and Charges

Where it is found that the Customers booking information has been submitted incorrectly, and/or there has been a change to the information within 24 hours of arrival, the customer may be subject to a 50-euro penalty. This is due to last minute changes resulting in alternative transportation being provided by the Carrier Company at an inflated/additional cost.

Terms and Conditions of Transfer

The Carrier Company reserves the right to refuse to make a transfer to a person, who is or appears to be under the influence of alcohol or drugs or whose behavior is considered to pose a threat to the driver, the vehicle or other passengers. In such cases, the Customer shall not be entitled to any refund for the price paid by him/her to the Carrier Company.

The exact time of transfer shall be specified by the Customer upon booking. The Customer should comply with the requirement of most airlines: check-in to be done at least two hours before the scheduled departure of the aircraft. The Carrier Company shall not be responsible if the passenger is late for the flight or he/she has not indicated the appropriate time allowing him/her be on time at the airport for the check-in.

Cancellation of Transfer

Free Cancellation

The Customer shall have the right to cancel the service/transfer without owing penalty within 14 /fourteen/ and more days prior to the date of arrival.

The cancellation of transfer is to be made electronically to the following e-mail address bookandtravelborovets@gmail.com
The Carrier Company shall refund the amount to the Customer to the account from which the funds have been charged within 14 /fourteen/ days of the receipt of the notification of cancellation.

The Customer shall owe penalty to the Carrier Company as follows:
-in cancellation of transfer up to 7 and less days prior to the date of arrival – a penalty of 100% /one hundred percent/ of the price paid.
-in case the customers does not appear on the date and time specified for the transfer, he/she is not eligible for a refund.

Limitation of Liability/Disclaimer/Force Majeure

Under these general terms and conditions, the term “Force Majeure” shall include the following unforeseeable circumstances: technical failure of the vehicle, resulting to late arrival; severe weather conditions such as heavy rain, storm, flood, hail, earthquakes, landslides and other acts of God; when the carrier should obey the orders of the police; traffic accidents and other road incidents; fire, explosion, acts of terrorism, riots; third party’s strikes; roads closed due to traffic accidents, incidents, etc.

Confidentiality

Book and Travel Ltd respects the privacy and are obligated not to disclose any information about its customers. Your personal information remains strictly confidential and will not be disclosed to third parties.

Complaints

Customer may make a complaint about the quality of the service within 7 days after the service has been provided, filing a written complaint by e-mail to bookandtravelborovets@gmail.com. The complaints should be accompanied by the confirmation of the reservation and the invoice for the transfer The Carrier Company shall consider the complaint and send a reply to the Customer within 7 days of the receipt of the complaint.

Governing Law

All disputes arising out of or in connection with failure or improper performance of these General terms and Condition shall be settled through negotiations. Should the agreement fail, the disputes shall be referred to the court of competency in the Republic of Bulgaria and resolved according to Bulgarian law.
The Carrier Company reserves the right to unilaterally change or modify the contents of these General Terms and Conditions without notification. These General terms and Conditions are effective from July 1st 2017.